Small - Medium Business Appliance

TenX VoIP systems: PBX features at KSU prices All the functionality of KSU (Key Service Units): typically deployed in small businesses under 100 traditional features including park, forward, transfer, conference, etc. on hold music, voice mail, multiple extensions KSU's typically limited to 50+ extensions ... start at $5000 for base level system, can be as much as $50,000 for a large system and some functionality of PBX (Private Branch Exchange): allows for transfer between multiple branches typical deployment: dial 1 for sales (goes to Boise) dial 2 for Tech Svcs (in India) ... start at about $60,000 to $100,000 for PBX level features Both KSU's and PBX's are typically proprietary systems (expensive to change, find alternative vendors for support, etc). VoIP - Voice over IP: (digitizing analog voice signals and transporting as IP packets), is all standards based vs. proprietary PBX/KSU architectures less expensive long distance and DID (phone line) costs much less expensive expansion costs (adding extensions), enhancing VoiceMail VoWiFi - Voice over IP over 802.11 wireless ability to offer Voice over IP over wireless connections where DSL, fiber & cable MORE INFO >>

Video Surveillance Options Analog cameras - devices already deployed, investment already made IP Cameras - digitize feeds, more controllable, other advantages WebCam's - have built in (and uniquely addressable) web servers in the camera Video over 802.11 wireless - very hard to do with analog, much easier with IP Cam's Centralized NOC - traditional means for viewing stations, requires travelling to and manning a monitoring center, can not view from any browser, anywhere Ideally want a system that can use existing analog cameras, can offer wireless transport for IP cameras, and can also facilitate connections via wireless where wired transport is impractical and/or too expensive. Finally, the system should be able to provide monitoring from a secure browser from any connected site in the world... MORE INFO >>

Video Conferencing Benefits Video Training - the cost of human training is 2X, (cost of the trainer, and the cost of the trainee), it does not scale. The cost of video training is 1.?x, if a training session is used to train 4 people it is 1.25x, if 100 people it is 1.01x. Video Conferencing (variants) - traditional video conferencing has come in 2 flavors broadcast quality: 30 frames per second, full sceen, full motion - typically requires 6mbps connection and $6000 endpoint - this option has been around for years, only deployed by Fortune 500 inexpensive, but inadequate - quarter screen, "jerky" video, "mickey mouse" voice - this option has been around for decades, almost nobody uses it Distance Learning: combine video training with "monitoring/mentoring" via video conferencing Video Conferencing over 802.11 wireless: only one company can currently offer this capability MORE INFO >>

• Industry estimates state that somewhere between 58% to 75% of purchasing decisions are made "onsite"... yet the percentage of advertising dollars spent onsite are about 3-5%. Advertising products and services when and where customers are in a position to buy (on premise) is becoming more prevalent.
• Digital Kiosking - customer can view "advertorial" content, then delve deeper into the information specifically of interest to them. Allows more customers to get information they want without having to interact with a sales person (scales employees, better for customers who don't want to engage a sales person)
• Digital Signage - use flat panel displays to display centrally designed core message, with ability to customize locally (adjust for inventory, or localized situation, or new rates, prices, etc). Static printed signs (the norm today) can not offer this.
• Advertising dollars are looking for new venues - they are leaving TV as PVR's allow more people to bypass advertising, many vendors will offer Co-op/MDF funds for on-premise advertising

• Customer Relationship Management (CRM): Track prospects, opportunities, third party relationships, trouble tickets, leads, and more. Provide customer portal access for FAQ's, self diagnostics, trouble ticket followup, etc.
• Asset Management System: Office Equipment, computers hardware and software, furnishings, etc tracking (with specific detail and complete reporting)
• Internal trouble tickets and help desk (including ...Internal knowledge base)
• "Office Products" - OpenOffice vs. Microsoft Office
  • Spreadsheets
  • Word Processing
  • Presentations
  • Databases
  • Draw/Paint

• Email - cost per seat (mail client) plus server cost based on number of users significant security issues should be considered
• Firewall - keep out unwanted "visitors", restrict local users from certain applications
• File Sharing server - files can be accessed by any Windows machine
• Virus/Spyware protection - comparable to Symantec anti-virus/spyware
• Data Security/Backup - backup all desktops to centralized server on a daily basis
• PC Desktop OS - can change Windows operating system to Linux and extend hardware life

1. access web based applications
2. browse the web
3. send/receive/read email
4. create spreadsheets, documents, and presentations