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Infrastructure for ISPs
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SMB Appliance - Productivity Tools

Customer Relationship Management
- Keep track of a developing relationship with customers
- Store contact information, order information, billing, recent activity, address, and much more (all-in-one simple to use tracking system interface)
- View pipeline progression, check a trouble ticket throughout it's process (starting the primary issue up to resolution and things that an individual would need to do in order to resolve problem or even prevent problem in the future)
- Access allowed through customer portal for frequently asked questions and technical resolution

Asset Tracking & Management
- Track item information such as serial number, system specifications, warranty information
- Easily locate and inventory specific items
- Log maintenance or warranty information
- Disseminate information regarding problems/quirks for a particular item
- Track information for insurance purposes, items could be lost, stolen, or damaged



TenX CRM (click to enlarge)

1) Easily search your database of customers and business contacts.
2) Manage your sales with a pipeline and make future sales projections.
3) Convenient calendar to keep track of all your appointments and meetings.
4) Manage your customer accounts and newsletter email lists.
5) Enhance your customer service with the helpdesk ticket system.





Employee In/Out Board (click to enlarge)

1) See who is currently in and out.
2) Find out how long vacationers will be gone and plan your week accordingly.
3) Contact missing persons via email or cell phone.





Employee Time/Payroll Manager (click to enlarge)

1) Easy sign in/out procedure
2) Password protected
3) Compile weekly, monthly, annual reports
4) To-the-minute accuracy


 
 


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